Cancellation & Refund Policy

Clients have the right to cancel their service request before project execution begins. A project is considered commenced once the service agreement or proposal is approved, the invoice is issued, and onboarding or project planning documentation is delivered to the client.

Clients may submit a written cancellation request within three (3) calendar days from the date of receiving the invoice and initial project documentation.

If cancellation is requested within this three-day period and before execution activities begin, the full amount paid will be refunded within a maximum of fifteen (15) business days to the original payment method.

After the three-day period, or once project execution has commenced (including planning, coordination, reporting setup, or resource allocation), payments made are non-refundable due to operational commitments and allocated resources.

We encourage all clients to carefully review project details before confirming their order to ensure complete clarity and satisfaction. For any questions regarding services, billing, or cancellations, clients may contact our support team for assistance.